Refund & Cancellation Policy

You can cancel any time from Settings → Billing. Cancellation stops the next renewal; it does not end the period you have already paid for, and you keep access until that period ends.

Nothing is deleted when you cancel. Your automations pause and your data stays available for the retention period described in our Privacy Policy.

First subscription payment: if Outbox Loop is not right for you, request a refund within 7 days of your first payment and we will refund it once, subject to reasonable anti-abuse checks.

Duplicate charges and confirmed billing errors are always refunded.

If a service failure on our side prevented you from using Outbox Loop for a meaningful period, contact us — we will look at it seriously.

If you were charged the India price using a card issued outside India, we will refund that payment and ask you to subscribe on the international plan instead.

Your statutory consumer rights always apply and are not limited by this policy.

Approved refunds are issued through Razorpay to the original payment method. Razorpay's documentation indicates normal refunds typically reach the customer in about 5–7 working days, though the exact timing depends on your bank or card issuer.

You can follow the status of a refund in Settings → Billing.

Email support@colormetriclabs.com or use Settings → Billing. Tell us which payment you mean and why. We will respond within 5 working days.